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Factory Repair |
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Our factory repair technicians are available to
provide an on-site assessment of factory equipment to be repaired or
refurbished. To obtain a Return Material Authorization (RMA) number,
please call our Service department at 973-575-9114 or complete an
RMA request form
here. Material shipped without an RMA
number will not be accepted at our receiving dock. |
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When you receive an RMA number, the following
process should be taken. |
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1.
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Provide the following information. |
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Purchase order to repair the equipment |
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Complete billing address |
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Complete return shipping address |
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Complete Contact Information (name, phone number,
email) |
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Part number and serial number of equipment being
returned |
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Reason the equipment is being returned, including a
description of the problem or defect |
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2.
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Select a freight method for returning repaired
equipment. The standard return freight method is UPS ground.
Optional freight methods are: UPS Red, Blue, or Federal Express.
Please provide a Federal Express account number if the equipment is
to be returned to you by Federal Express. Freight charges for the
return of repaired equipment are collect or prepaid and added to the
invoice. |
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3.
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Pack the equipment very carefully. Use a sturdy
container when packing to ensure safety and eliminate damage during
shipment. Control Instruments will not accept responsibility for
equipment damaged during shipment. Static sensitive electronics,
such as circuit boards, must be packed in static-protective bags. |
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Do not use static-producing paper or foam |
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4.
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Label the package with the RMA number. |
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5.
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Ship the material PREPAID and label in the following
way. |
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Control Instruments Corporation
Attention: Repair Department
RMA# ____
25 Law Drive
Fairfield, NJ 07004-3295
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Shipments made from outside the USA should be marked "US-made goods
returning". |
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Warranty decisions will be made by the Service
Manager after inspection of the returned Material. |
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Repairs performed under warranty are returned from
our factory prepaid via UPS Surface. |
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All air and truck return costs as well as
non-warranty repairs from our factory will be paid for by the
customer. |
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