Ordering FAQ

   
         

Q1: How can I order Control Instruments products?

Q2: What methods of payment are accepted?

Q3: Is there a minimum order requirement?

Q4: I’m a new customer, how can I establish a credit account?

Q5: How can I cancel or change my order?


Q1: How can I order Control Instruments products?

 

 

To enter a system order we require a written purchase order. The purchase order should be made out to Control Instruments Corporation and may be faxed to us at 973-575-0013 or mailed to us at 25 Law Drive Fairfield, NJ 07004-3295. The following information is necessary to avoid delays in order entry and processing:

 
         
 

 

  1.

Complete billing address

  3.

Complete shipping address

  4.

Contact method (phone number, fax number, email)

  5.

New Jersey tax exempt number (NJ only)

     

System orders are not entered and production time is not scheduled until we receive your purchase order.

 

       

Q2: What methods of payment are accepted?

 

 

All invoicing is in US dollars. It is possible to establish a credit account with Control Instruments after the appropriate steps have been taken. Customers without credit approval must furnish payment CIA, COD, or by Letter of Credit. Payment by wire transfer is also accepted, contact us for details at 973-575-9114.

 

       

Q3: Is there a minimum order requirement?

   

One hundred and fifty dollars ($150.00).

 
       

Q4: I’m a new customer, how can I establish a credit account?

   

New accounts are typically COD for the first shipment. To establish a credit account, please provide the following information at the time an order is placed:

 
         
   
 

1.

Three credit references with contact information (primary contact, phone number, and email)

  2.

Bank references with contact information (primary contact, address, and phone number)

  3.

Name of the company president or CEO

  4.

Accounts Payable primary contact and phone number

     

If credit cannot be established, the account will remain COD. In some cases prepayment may be required.

 
     

 

Q5: How can I cancel or change my order?

   

Please contact Control Corporation at 973-575-9114 as soon as possible if an order cancellation or change is necessary. Cancellations and changes to open orders may result in additional charges and changes in delivery.

 

       

 


 

Control Instruments Corporation • 25 Law Drive • Fairfield, NJ • 07004 • 973-575-9114
Copyright © 1998,2002 Control Instruments Corporation. All rights reserved