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Support FAQ |
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Q1: What information do I need to order a part?
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Q2: Where is the serial number or sales order number
located? |
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Q3: What type sensor do I have?
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Q4: How do I return parts for repair?
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Q5: How often should I calibrate?
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Q6: What value and gas should I use to calibrate? |
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Q7: How often should I change the filters? |
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Q8: Where can I obtain calibration gas?
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Q9: I received a new Sentron control board and the
bypass does not function. |
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Q10: I need service, who do I contact?
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Q1: What information do I need to order a part? |
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Sales order or serial number along with the part
number if you know it. |
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Q2: Where is the serial number or sales order number
located? |
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Both numbers are located on the system data page.
They are also on the sensor/monitor as indicated below:
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| PrevEx® |
on the left or right outside of the
base of the sensor. |
| SNR670 Series |
on the left or right outside of the
base of the sensor. |
| SNR650 FID |
on the left or right outside of the
base of the sensor. |
| FFA |
on the left or right wall on the
inside of the sensor. |
| SNR441 FID |
on the left or right wall on the
inside of the sensor. |
| FTA |
on a laminated tag attached to the
lower part of the sensor. |
| Viewport |
behind the door on the side of the
sensor. |
| Sentron Monitor |
on the back of the display door. |
| Max 1600 |
inside the chassis. |
| DataMax 2, 4 or 8 |
on the back of the display door. |
| Varigraph |
on the back or side of the chassis. |
| SmartMaxI |
label on side of SmartMaxI. |
| SmartMaxII |
label on bottom of SmartMaxII. |
| Drawn Sample Cabinet |
on inside of housing. |
| Valve body |
on inside of housing. |
| DateMax Transmitter |
on the back of the black bracket. |
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Q3: What type sensor do I have? |
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Go to the Product Picture Page
here. |
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Q4: How do I return parts for repair? |
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Click
here for the procedure to return material to Control Instruments
for repair. |
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Q5: How often should I calibrate? |
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If this is not specified by any national codes, your
insurance company or local authority, calibrate every month. If the
readings do not change every month the time between calibrations may
be increased. NOTE: Some sensor types must be calibrated to
determine if they are still sensing gas. These sensors should be
calibrated more often. |
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Q6: What value and gas should I use to calibrate? |
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Check the systems original data page for the value
and test gas. If you do not have the system data page contact our sales department with the sensors serial numbers to obtain a new
data page. |
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Q7: How often should I change the filters? |
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Start by checking the filter every month. If the filter is clean at
one month, check every 3 months. If the filter is still clean, check
every 6 months and then at 1 year. |
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Q8: Where can I obtain calibration gas? |
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Calibration gas can be obtained by calling Control
Instruments Sales department or your local specialty gas
distributor. |
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Q9: I received a new Sentron control board and the
bypass does not function. |
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New Sentron monitors and PRB236 control boards do
not have active bypass switches. See document H7SEN088 to make the
bypass switch active. This document should be included in the manual
with the new board or monitor. |
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Q10: I need service, who do I contact? |
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Contact the service manager at 973-575-9114 x134. If
he is not available contact sales. Service will be scheduled upon
receipt of your purchase order. |
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