Q1: What information do I need to order a part?
Sales order or serial number along with the part number if you know it.
Q2: Where is the serial number or sales order number located?
Both numbers are located on the system data page. They are also on the sensor/monitor as indicated below:
- PrevEx® on the left or right outside of the base of the sensor.
- SNR670 Series on the left or right outside of the base of the sensor.
- SNR650 FID on the left or right outside of the base of the sensor.
- CalorVal on the left or right outside of the base of the sensor.
- AcuPro on the left or right outside of the base of the sensor.
- FFA on the left or right wall on the inside of the sensor.
- SNR441 FID on the left or right wall on the inside of the sensor.
- FTA on a laminated tag attached to the lower part of the sensor.
- Viewport behind the door on the side of the sensor.
- Sentron Monitor on the back of the display door.
- Max 1600 inside the chassis.
- DataMax 2000, 4000 or 8000 on the back of the display door.
- Varigraph on the back or side of the chassis.
- SmartMaxI label on side of SmartMaxI.
- SmartMaxII label on bottom of SmartMaxII.
- Drawn Sample Cabinet on inside of housing.
- Valve body on inside of housing.
- DateMax Transmitter on the back of the black bracket.
Q3: What type sensor do I have?
To view our complete product line click here.
Q4: How do I return parts for repair?
Click here for the procedure to return material to Control Instruments for repair.
Q5: How often should I calibrate?
If this is not specified by any national codes, your insurance company or local authority, calibrate every month. If the readings do not change every month the time between calibrations may be increased. NOTE: Some sensor types must be calibrated to determine if they are still sensing gas. These sensors should be calibrated more often.
Q6: What value and gas should I use to calibrate?
Check the systems original data page for the value and test gas. If you do not have the system data page contact our sales department with the sensors serial numbers to obtain a new data page.
Q7: How often should I change the filters?
Start by checking the filter every month. If the filter is clean at one month, check every 3 months. If the filter is still clean, check every 6 months and then at 1 year.
Q8: Where can I obtain calibration gas?
Calibration gas can be obtained by calling Control Instruments Sales department or your local specialty gas distributor.
Q9: What do I do when I get a Low Flow Alarm?
Fill out a request for access to our Customer Care Center to download our Low Flow Troubleshooting Guide.
Q10: I need service, who do I contact?
Contact the service manager at 973-575-9114 x136. Service will be scheduled upon receipt of your purchase order.
For after hours or weekend emergency service help contact firstname.lastname@example.org.